Add some “WOW” to your website! You can now offer live help to your prospective customers over the internet. Instead of simply sending an e-mail, your customers now can chat with your representative with live video and audio, and do it with ease! There’s nothing for them to download, they just point and click on your website.
Start building a personal relationship from the very first contact. Live video rep will improve your communication by adding that personal touch to your customer service.
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Live Video Rep means having live streaming video of your customer services representative included with instant messaging.
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Your site visitor types into a chat box while watching a person respond to them with live streaming video & audio from your company. Instant answers to your prospect's questions!
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Multiple users from your company can receive a call from a single prospect. The user who responds first gets the call.
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Choose from a list of dynamic icons that can be placed on your web site to grab the attention of your site visitor.
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When Company Rep system pops up the Rep has the ability to take notes while the visitor ask questions.
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All contact information and additional notes are automatically listed for the rep to save for later use.
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All missed call are logged along with contact information and the date and time they requested help.
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Ability to assign a response campaign to prospect after the Live Video Rep conference has concluded.
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Ability to save meeting notes and contact information. Live Video Rep reports can then be accessed from the Account Management page for management review.
Personal Video E-Mail